Privacy Policy

Claeritas respects your privacy and handles personal data with care. This policy explains what personal data we may collect, why we collect it, how long we keep it and what rights you may have under applicable data protection law.​

Claeritas operates as an independent company focused on EU CITES permit operations and related wildlife trade compliance services. We use this website to provide information about our work, allow potential clients and partners to contact us and, where relevant, manage enquiries, assessments, waitlists and ongoing business relationships.​

1. Who is responsible for your data
Claeritas is the controller of the personal data processed through this website and related business communications. Full legal entity details, address, Chamber of Commerce number, VAT number and contact details can be inserted here once finalised.​

2. What data we may process
We may process personal data such as your name, company name, role, email address, phone number if you provide it, country or location and any information you choose to share in forms, emails or other messages. We may also process business-related details relevant to your enquiry, such as shipment routes, product descriptions or high-level CITES-related questions.​In addition, we may process limited technical website information, such as IP address, browser type, device information and website usage data, where analytics or related tools are active and lawfully used.​

3. Why we process your data
We process personal data to respond to enquiries, assess whether Claeritas may be a fit for your organisation, provide services, manage business operations, follow up on waitlists or related requests, improve the website and comply with legal and administrative obligations.​

4. Legal basis
Depending on the situation, we process data on the basis of consent, pre-contractual steps, contractual necessity, legal obligation or legitimate interests, including the legitimate interest of running and improving our business responsibly.

​5. Retention
We do not keep personal data longer than necessary. Contact requests may be retained for a limited period, for example 12 to 24 months, unless a business relationship follows. Client administration may be retained for longer where required by law.​

6. Sharing data
We may share data with service providers that support our operations, such as hosting, email, CRM, IT or professional advisers, where necessary and subject to appropriate safeguards. We do not sell personal data.​

7. International transfers
If personal data is processed outside the EEA, we aim to use appropriate safeguards, such as recognised transfer mechanisms or providers with adequate protections.​

8. Your rights
Subject to applicable law, you may have rights to access, correct, delete, restrict, object to or transfer your personal data, and to withdraw consent where relevant.​

9. Changes
Claeritas may update this policy from time to time. The latest version will always be published on this website.​